Frequently Asked Questions
FR Events LLC - Folsom Ranch Event Rentals
Pricing & Reservations
How do I start the reservation process?
To request a quote, simply call us, email us, or use the
Contact Us page on our website. Once you receive your quote and are ready to move forward, we will send an email containing your formal rental agreement for digital signature and detailed payment information to finalize your reservation.
Our standard rental rates are for a 48-hour period (time out), regardless of whether the items are actually used. If you need our equipment for a longer event, please ask us about our special long-term rates!
How do I secure my event date?
We highly recommend making a reservation, as weekends typically book up at least two weeks in advance. A reservation locks in your current pricing and ensures your items are set aside for your big day.
What are your deposit and payment requirements?
- Security Deposit: A deposit of $100 or 30% of your rental balance (whichever is greater) is required to secure your booking.
- Payment Methods: We accept Zelle, Venmo (2% service charge), or Credit Cards (3.3% service charge).
- Final Balance: Your remaining rental balance is due by delivery or pickup date.
When do I get my security deposit back?
We process security deposit refunds as soon as our team completes a standard equipment check (typically within 2 business days). If you paid by credit card, please note it may take up to 2 weeks for your bank to reflect the credit.
Cancellations & Weather
What is your cancellation policy?
- 7+ Days Notice: Full reimbursement.
- Within 7 Days: A cancellation fee of 50% of your full deposit will be charged.
- Within 48 Hours: No cancellations are permitted; the full deposit will be charged.
What if it rains?
Customers are responsible for protecting all equipment from the weather at all times. If rain is in the forecast, items must be used under a tent, a covered patio, or moved indoors to prevent damage.
Delivery & Pickup
Do you offer delivery?
Yes! We offer curbside delivery for a nominal fee based on your address. Please note that our products are moved using dollies and hand trucks, so we require a flat, paved surface to roll the items to the drop-off point.
Can I pick up the items myself?
Yes! We allow customer pickups by appointment at our Folsom Ranch location.
- Vehicle Requirements: Please bring a vehicle large enough for your order (SUV, Van, or Truck).
- Safety: You are responsible for securing the load with your own straps or blankets to prevent damage during transit.
Equipment Care
Do I need to clean the items before returning them?
- Tables & Chairs: Please wipe up any major spills before your scheduled pickup or return.
- Decor & Buffet Items: Please clean up any spills and pack them back into their original containers or boxes.
What happens if something is lost or damaged?
The customer is responsible for the equipment from the moment of delivery/pickup until it is returned. Any items that are damaged or missing will be billed at their full replacement cost.